TERMS OF SERVICE APPLY TO SERVICES ("PAY FOR SUPPORT" AND "IN-HOME SERVICE")
ORDERED FROM BUSINESS AND HOME COMPUTER SERVICES®, (from here on referred as
BAHCS) ONLINE OR OVER THE PHONE AT 1-877 299-1606. THE TERMS OF SERVICE
APPLICABLE TO SERVICES ORDERED AT A BAHCS ARE PROVIDED AT THE TIME THE SERVICE
IS PURCHASED AND MAY DIFFER FROM THE TERMS STATED HERE.
TERMS AND CONDITIONS
PAY FOR SUPPORT
will attempt problem diagnosis and a solution over the telephone for an
applicable fee. In certain cases, however, problem diagnosis and support may
not be completed because of a problem with your computer or its configuration
that is beyond our control.
You understand and agree that prior to contacting or allowing BAHCS to perform
diagnostic repair on your computer, it is your responsibility to back-up the
data, software, information or other files stored on your computer disks and/or
drives. You acknowledge and agree that BAHCS shall not be responsible under any
circumstance for any loss or corruption of data and/or software.
Standard service hours are Monday-Friday, 9 AM – 7 PM, Saturday 10 AM – 5 PM.
Additional charges may apply for rapid response services or service outside of
standard installation hours.
Area Of Service:
BAHCS sets the Area of Service for each city. If a location lies beyond BAHCS’s
standard Area Of Service, additional trip charges may apply. To determine if
your location is within the BAHCS standard Area Of Service, please visit
BAHCS.COM to use the zip code-based Area Of Service interface or call 1-877 299-1606 for information pertaining to standard Area Of Service and applicable
Additional Hardware or Software Install/Service:
This service is only available to customers who have already purchased one
on-site service and are purchasing this as a second service. Approved services
must be one of the following: software installation, software service, memory
installation, sound/video card installation, network card installation, modem
installation, CD/DVD-RW installation, or CD/DVD-ROM installation.
An Adult Must Be Present At Residences or Business:
For on-site services, a person of at least 18 years of age must be present
during the entire time period services are provided. IF THE BAHCS CONSULTANT
ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES MAY BE
DENIED AND A $129 CANCELLATION CHARGE WILL BE ASSESSED.
BACKUP YOUR SOFTWARE AND DATA:
IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON
AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE
BAHCS CONSULTANT TO YOUR HOME OR BUSINESS. BAHCS AND/OR ITS THIRD PARTY SERVICE
PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR
CORRUPTION OF ANY SOFTWARE, DATA OR FILES.
(f) Minimum System Requirements (For Wireless Home Networking Only):
computers to be networked must have a minimum of 10MB of hard disk space and 32
MB of RAM.
for operating systems(s) and/or ISP must be available at the time of service.
Windows 98 SE operating system or greater.
System disc and Key Code must be available at the time of service.
computers and/or peripherals to be networked must be in good working order and
all broadband installations, the broadband services must be installed and
operational prior to the time of service, including connections to any
connections exclude DirecPC™ and DirecWay™ services.
The BAHCS Consultant must receive full access to the computer(s) and/or
peripheral(s) to be serviced, access to your residence, your consent and
cooperation to enter your residence or business, and a safe working
environment, working space and electrical power. IF THE BAHCS CONSULTANT
ARRIVES AT THE SCHEDULED SERVICE TIME AND DETERMINES THAT HE/SHE DOES NOT
REASONABLY HAVE THE ACCESS, COOPERATION, OR SAFE WORKING AREA DESCRIBED IN THE
PREVIOUS SENTENCE, THEN SERVICES MAY BE DENIED AND A $129 CANCELLATION CHARGE
WILL BE ASSESSED.
TERMS APPLICABLE TO PAY FOR SUPPORT AND IN-HOME
LIMITATIONS TO SERVICE: BAHCS AND/OR ITS THIRD PARTY
SERVICE PROVIDER RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL
SERVICES ORDERED AND INSTEAD REFUND THE CUSTOMER'S PAYMENT, WHOLLY OR IN PART,
ON THE BASIS THAT THE MINIMUM SYSTEM REQUIREMENTS ARE NOT MET OR THE TECHNICAL
NEEDS (INCLUDING WIRING OR OVERCOMING PHYSICAL OR TECHNICAL BARRIERS) OR OTHER
REQUIREMENTS OF THE CUSTOMER ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF
THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY BAHCS AND/OR ITS THIRD PARTY
FORCE MAJEURE: If BAHCS’s and/or its third party service provider's ability to render services is impaired by you or circumstances
beyond the control of BAHCS and/or its third party service provider, BAHCS
and/or its third party service provider may choose not to provide services.
LIMITATION OF REMEDY: UNDER NO CIRCUMSTANCES SHALL
BAHCS AND/OR ITS THIRD PARTY SERVICE PROVIDER BE LIABLE TO YOU OR ANY OTHER
PERSON FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR
EARNINGS, LOST OR CORRUPTED DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED
TO, THE SERVICES PROVIDED BY BAHCS AND/OR ITS THIRD PARTY SERVICE PROVIDER OR
OUT OF THE INSTALLATION, DEINSTALLATION, USE OF, OR INABILITY TO USE YOUR
COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR THE NETWORK RESULTING FROM THE
SERVICES PROVIDED HEREUNDER.
RELEASE OF LIABILITY: BY SIGNING THE FORM ON THE
OPPOSITE SIDE OF THIS PAGE, YOU AFFIRMATIVELY RELEASE AND HOLD HARMLESS BAHCS
AND/OR ITS THIRD PARTY SERVICE PROVIDER FROM AND AGAINST ANY LOSS, LIABILITY,
OR DAMAGE THAT YOU ROR THE OWNER OR LESSEE MAY SUFFER, INCLUDING BUT NOT
LIMITED TO ANY LOSS OF ANY DATA AND THE NON-FUNCTIONING OF ANY COMPONENT OR
ELEMENT OF YOUR COMPUTER EQUIPMENT OR PERIPHERALS RESULTING FROM BAHCS AND/OR
ITS THIRD PARTY SERVICE PROVIDER'S CONSULTANTS, PARTNERS AND/OR THIRD PARTY
SERVICE PROVIDERS, REGARDLESS OF THE WARRANTIES, DISCLAIMERS AND WAIVERS
PARTICULAR SERVICE AND SHALL CONSTITUTE LIQUIDATED DAMAGES AND ARE A REASONABLE
ESTIMATE OF DAMAGES TO YOU.
CHANGES, CANCELLATIONS AND REFUNDS
To change your order you must contact BAHCS at 1 1-877 299-1606.
You may cancel your order if you give BAHCS at least 2 hours notice prior to the scheduled performance
of services. Cancellations must be completed by calling 1-877 299-1606. The
payment amount will be fully refunded in the manner the purchase was paid.
If you are not satisfied with your service: Please call 1-877 299-1606. for resolution. We stand behind
our Pay for Support services for 5 days. We stand behind our In-Home Service
for 30 days. If there is a problem with the service we provided and you notify
us within the stated time period, we will work to remedy your problem quickly
and at no additional cost.
FOR IN-HOME SERVICES PROVIDED IN
An estimate as required (Section 9844 of the California Business and Professions Code) for repairs shall
be given to the customer by BAHCS in writing, and BAHCS may not charge for work
done or parts supplied in excess of the estimate without prior consent of the
customer. Where provided in writing, BAHCS may charge a reasonable fee for
services provided in determining the nature of the malfunction in preparation
of a written estimate for repair. For information contact the Bureau of
Electronic and appliance Repair, Department of Consumer Affairs,