Posted On: Friday, September 13, 2013

FANTASTIC!  
Mike at Business & Home Computer is the most helpful, most knowledgeable, most patient computer repair person I have ever experienced.  

I wasted time and money hiring computer services to repair my extremely slow ten-year old computer with no success.  

I was about to give up when I lucked out and contacted Mike to help - and help he did.  My old computer is now running like new and the repair was done remotely - without hauling the computer to a repair shop or opening my home to an unknown service person. Obviously I am thrilled to have found Mike and highly recommend his services for your computer problems.

Helen Greve

Posted On: Wednesday, June 12, 2013

Chris who showed up at our home office was AWESOME!!!
Showed up exactly on time, within minutes diagnosed the problem and stated a clear solution; quoted an estimated cost to take correctives; followed through exactly as he stated and solved the problem. Echoing some of the other reviewers, if I could rate Chris C a 10 I would.

Thanks Chris!

Morgan M

Posted On: Monday, April 15, 2013

I normally can fix small problems which crop up on my PC, but when I suddenly lost the ability to print (and the printer was working perfectly) I knew I needed help. The uniformly favorable reviews in yelp led me to BAHCS and I scheduled a meeting on line for the next morning (Friday). Josiah arrived on schedule and after 2 hours of investigation determined that, in addition to the printing problem, there were other issues with my computer related to some corrupted networking and administrative files. At that point, he thought the operating system needed to be reinstalled and that he could take the compter to his shop and do it while he worked on other matters and thus not charge me more than the two hours already spent. Needless to say, I had some concerns about what that would do to my programs, but I reluctantly agreed.

As it turned out, Josiah was able to fix the corrupted networking and administrative files without reinstalling the operating system. He returned the PC promptly on Monday and it works (and prints) perfectly. I highly recommend BAHCS to anyone on the SF Peninsula who needs help in solving computer problems. In my experience I found them easy to deal with, prompt, efficient, reasonably priced and (Josiah) very patient and personable.

Gary Harmon

Posted On: Monday, March 18, 2013

Josiah was puncture, courteous, and extremely helpful.

I thought I accidentally short circuit my favored 20 inch monitor, besides the fact my Windows XP Pro desktop was not working right.

Josiah quickly reconnected my computer with the monitor, which I unplugged the day before, and brought both the computer and the monitor up. He noticed that my hard drive had quite a few bad sectors. Patiently explained to me what might happened with the 8.5 years old computer. Suggested and helped me setup and started backing up the computer.

Meanwhile, helped me get higher resolution and improve the sound quality for my Toshiba laptop when connected with the new 27 inch Premium Dell Monitor.

It was such a relieve to get my 20 inch monitor back, also able to view my Toshiba laptop with higher resolution and louder sound volume while connected with the 27 inch monitor.

Thanks Josiah.

Cheryl Rick

Posted On: Saturday, January 19, 2013

Amazing! Recovered all of my data and turned-around within 2 business days. Very fair price and courteous staff. They were professional and very helpful.

Mildred S

Posted On: Sunday, December 23, 2012

I got Mike's name & phone from Yelp some time ago, best call for quick response I ever made. I first called after he had closed for the day and was able to get on line right away. I have a small business and that is very important. Today my router crashed on me so I was down on two computers an Apple desk top and a HP pc. He came out during a terrible rain and wind storm. He was at my door in about 1 1/2 hrs after I called. Now that is what I call fantastic customer service. I forgot to say that this was on a Sunday morning about 10 am. HIGHLY RECOMMENDED!

W Bevilockway

Posted On: Thursday, July 19, 2012

Mike has been great in helping us out during a pretty crazy time. We had a major virus which lead to the dreaded blue screen of death and we couldn't do anything to fix the issue. We called up Mike at BHCS and after talking about the options he came by our place to pick up our computer so he could install a new hard drive (since this was the fastest and cheapest option). The next day we were back up and running and not only did we have a computer that ran faster but he charged us for less hours than he worked on the issue. He went over and above what we paid him for and I will be calling them again for any issue we have with our system. Highly recommended!

Eric H

Posted On: Sunday, June 17, 2012

Cost effective & Efficient

Used in context of reviving internal hard drive from a PC crash and an external Apple disk drive. Was able to prioritize and recover key data from PC and determine quickly the other was Not accessible

1. use a network of technicians
2. Come home and pickup
3. Communicate via phone/email/text to scope out options
4. Cost effectively fix and return it to your doorstep

Josiah who was the technician was both customer oriented and effective. Made good judgement calls on pulling out what was required and let what I did not need go.o

Yesh S

Posted On: Friday, June 15, 2012

I have an XP Pro PC that has been misbehaving. I was impressed with the sterling reviews of BAHCS on Yelp so I decided to give them a try. After working with them I now understand these recommendations are deserved.
Mike and Josiah were outstanding in their support. Scheduling a prompt service call was easy. Josiah was courteous and efficient in utilizing his time onsite. Straight-forward and very cost-effective fixes were put into place. The service call ended with Josiah offering suggestions to best manage my future computing needs.
This is a very competent and reasonably priced service provider. I am confident any future computing issues I may have can be handled by my contacting BAHCS. I am happy to post this recommendation.

 

Mark S

Posted On: Friday, April 20, 2012

Very impressive with Mike's work. He's very professional, work fast, great service! Highly recommend BAHCS!

 

K. Sirapa

Posted On: Friday, February 17, 2012

BAHCS saved me. Mike and Josh worked on my computer until they fixed my memory problem. I would highly recommend them. I don't know what I would have done if they did not give me the exact instructions. I have used other computer people before and this two are top notch.

Jennifer J

Posted On: Thursday, June 23, 2011

I had a problem with my laptop, and Mike was extremely helpful. He was sincere in his efforts, and he conveyed a sense of concern for my situation. It turned out that I needed a new hard drive, amd Mike was knowledgeable in how to complete the task efficiently.

Everything worked out, and I was back in business within half a day. I appreciate the work that Mike and Vince provide. I highly recommend to anyone who has computer repair issues.

Pete J

Posted On: Saturday, April 9, 2011

I have my own, small business out of my home so I don't have the luxury of a 24x7 IT staff in an office to help me out. But BAHCS is the absolute closest you can get to it.

My computer turned on the 'screen of death' during my last week of a client engagement so I called Julie first thing one morning. She had Vince Wentworth dispatched within the hour - she even emailed me (thank goodness for a backup laptop) his photo so that I knew who to expect showing up at my door - totally reassuring.

Vince retrieved my machine and took it to his shop and kept in constant communication throughout the day to let me know what he was uncovering. He coached me through any purchases he'd have to make and assured me that if we got in too deep cost-wise, he'd absolutely let me know. What we thought was a simple video card burn-out turned into an entire motherboard cook-out and he discussed with me all the possible options for moving forward.

Vince was totally straightforward when it came down to suggesting that we might just end up close to the cost of a new computer when new parts and service fees were added up.

He returned to my house the next day with a setup to backup my hard drive, offered a backup machine while I was trying to complete some client work and discussed at length the best options for purchasing a new machine, where to go, what to look for, etc.

I just can't say enough about BAHCS and Mr. Wentworth. I feel like I have my own, personal IT team to call on if I have problems. They're a security blanket I've been looking for for years!!!

Thank you thank you thank you!

Nikki R.

Posted On: Thursday, April 7, 2011

When my dear laptop got eaten before my very eyes, I dialed BAHCS and Julie put me at ease immediately. She had Vince W phone me w/n one half hour. Vince was a good listener -- there's a rarity. And he's calm. He explained what was wrong and what needed to be done. He gave me a ballpark estimate of the time he'd need to repair it. He arrived to pick it up within the time frame he promised.

I know he was very busy but he worked me in and delivered the laptop back within a reasonable time -- few days. He'd cleaned it, returned as much software as he could w/o talking to me and did the rest remotely after delivery. PLUS Vince bought me a new HD out of his own pocket trusting that I'd reimburse him.

Long ago I gave up hoping to find a Computer Tech who either had a personality or kept up appearances, if you older folks know what I mean.  I would have settled for either one of those attributes.

Look no further! Vince is clean cut, serious, knowledgeable, friendly, FAST, communicative -- everything you ever wanted in a computer tech who comes into your home!

As soon as that crisis resolved, my desktop HD went blank and black. Vince was on his job a second time -- as spiffy, prompt and supportive as he was the first time. Bought me another new HD out of his own pocket til we met again.

All I can say is that I am deeply grateful to have found BAHCS and Vince W. All you women who worry about having a strange man in your home -- this man is not strange. In fact, he has a wonderful presence and you have no worries.

Yelp is probably gonna delete half this volume but you get my drift -- these people are a gift from the Techie Gods -- they do big office jobs as well. USE THEM! :-)

Kathy E,

Posted On: Saturday, December 4, 2010

Vince was prompt and efficient in replacing my power supply. He spent enough time on the phone up front to narrow down the issue and allow me to pick up the right part so he wouldn't have to make a second trip.  The job was done in his estimated time budget on a Saturday morning within 24 hours of our call and he didn't try to sell me additional services.
 

Brian B

Posted On: Monday, November 29, 2010

We had anticipated that our laptop was about to die and had purchased a new one, had tried transferring the large amount of data, found it daunting, and sort of gave up. Then it became an emergency and we needed help FAST. I looked around and found BAHCS on YELP (thank you YELP!). I called and talked to Julie. Vince was here within 2 hours!!! He stayed for several hours, came back the next day and has been here once again. And when we move in a few months, he'll be there to help us set up everything in the new location.

Our files have been moved safely, we have new security installed. He helped me find and buy the best software applications and hardware. He is extremely patient in walking us through all of the new programs that come with a new computer (change is difficult!) and has made this transition smooth. He's a really nice guy, it's great to have him in our home, it's like having a good friend come to visit.

In the past, each time I had computer problems, friends tried to help, or sent over their grandkids. And they never were really helpful. Believe me, I never have to worry about who to call ever again.

There are a lot of people out there who say they will take care of your computer problems. I'm not so sure, but trust me, you can count on BAHCS. Thank you Vince.

Kathy 

Kathy H

Posted On: Friday, September 24, 2010

We had to revamp everything in my office. Mike bought everything for me, all user friendly, and all great. We had glitches with programs and connections and he fixed them all with patience and good humor.

He looks at a problem, thinks about it like a good doctor, figuring out what is wrong, and he does it quickly. He never says he's tired, won't eat till he's done, and just a terrific person and great at what he does.

Don't even think about it - just call him!

Thank you again, Mike.

Sandra 
 

Sandra Fields
Seven Oaks Apartments

www.7oaksapts.com

Posted On: Saturday, September 11, 2010

Michael helped set up a printer network and backup system in my office. He has also saved some colleagues of mine from near disaster when their computers went down. Michael's straightforward communication style, strong work ethic, and results-oriented approach helped save our office time and money. I am, with confidence, recommending his company's services.
 

John Martin
Martin Law Offices

http://www.johncmartinlaw.com/

Posted On: Tuesday, August 31, 2010

We have been using BAHCS for the past 2 years.  Mike and Julie are fantastic.

They are always so responsive and knowledgeable.  Mike is very prompt.  When we have a problem, we can always count on BAHCS.

If you need any computer help or advice they are the ones to call.

I can't say enough.

Dr. Jan Gabus
Jan C Gabus, DDS - General Dentist

Posted On: Tuesday, August 31, 2010

I had a very good experience with this company. Both Mike and Vince were prompt and professional in repairing my PC, and did not charge me when a related problem appeared the next day.  They know what they are doing.  I highly recommend them.

Marianne R.

Posted On: Monday, August 9, 2010

I have my own, small business out of my home so I don't have the luxury of a 24x7 IT staff in an office to help me out. But BAHCS is the absolute closest you can get to it.

My computer turned on the 'screen of death' during my last week of a client engagement so I called Julie first thing one morning. She had Vince Wentworth dispatched within the hour - she even emailed me (thank goodness for a backup laptop) his photo so that I knew who to expect showing up at my door - totally reassuring.

Vince retrieved my machine and took it to his shop and kept in constant communication throughout the day to let me know what he was uncovering. He coached me through any purchases he'd have to make and assured me that if we got in too deep cost-wise, he'd absolutely let me know. What we thought was a simple video card burn-out turned into an entire motherboard cook-out and he discussed with me all the possible options for moving forward.

Vince was totally straightforward when it came down to suggesting that we might just end up close to the cost of a new computer when new parts and service fees were added up.

He returned to my house the next day with a setup to backup my hard drive, offered a backup machine while I was trying to complete some client work and discussed at length the best options for purchasing a new machine, where to go, what to look for, etc.

I just can't say enough about BAHCS and Mr. Wentworth. I feel like I have my own, personal IT team to call on if I have problems. They're a security blanket I've been looking for for years!!!

Thank you thank you thank you!

Nikki R

Posted On: Sunday, May 16, 2010

Not only did Mike completely fix my computer, but I would also like to comment on what genuinely kind people both him and Julie both are!

I was having difficulty finding a reasonable place to get my computer fixed. I have a Macbook and the screen had cracked so much so that I could barely see anything through what looked like blue ink leaks. I called around to at least 6 different places getting quotes on how much it would cost to fix my screen. The apple store said something around $800 while the wefixmacs guys said it would cost around $400. When I called Business & Home Computer Services, they told me that it shouldn't take long to fix a screen and that it would only cost me about $80 (I had already purchased the screen online).

It ended up taking them an hour or two longer than they thought to fix my computer, but Mike and Julie were so kind as to stick to their quoted price. I ended up paying them as much as I could afford, though :).

Mike was able to fix my screen without ruining anything else on the computer (not an easy task to do on a Mac!). It works wonderfully and I love being able to watch all of my TV shows now on a beautiful, clear screen! AMAZING service and I will definitely go back whenever (or IF ever) I need anything else fixed.

Kelly B

Posted On: Friday, May 7, 2010

When in trouble call Mike at BAHCS - his response time was excellent and his profesionalism and computer knowledge was unbeatable. His expertice allowed me to get back to work quickly and with the least amount of stress. Thank you, Mike.

Nancy Lande
The Newcombs

Posted On: Thursday, March 25, 2010

Brad at BAHCS was the right person to help us troubleshoot and repair one of our computers that had a networking problem.  With a fantastic response time he was at our place of business beginning to repair our problem.  As a "bonus" he managed to solve our wireless printer problem that had been plaguing us for weeks.  Brad went another step further to contact us the next day to make sure our computers were still running correctly.   Prices were very reasonale but the most important fact is we've found the right "IT" person that will be supporting our business.

D, M.

Posted On: Monday, March 15, 2010

My home computer crashed and my last back up was in June of last year.  The normal panic of "oh no, now what" hit and I envisioned spending all sorts of time finding some one to recover my data before loading it onto my new laptop, driving all over to drop off my computer / pick it up and the fear of the cost involved.  I searched Yelp and found BAHCS (Bay Area Home Computer Services).  Shortly after leaving a message Vince Wentworth returned my call and said he could PICK MY COMPUTER UP that same day to recover the data!  I was in heaven.  Vince agreed to a "not to exceed" price for the service and within 24 hours, I was back up and running.  When Vince dropped my computer off, he took the time to walk me through what he had done and gave me a number of helpful tips.  He also provided me with a great notebook for keeping my recovery disks, etc.  I would highly recommend their services!

Stephanie S

Posted On: Thursday, March 11, 2010

My Independent IT Consultant- Vince Wentworth was very HELPFUL and HONEST, he not only tried to fix my old computer but actually helped me find and buy a new one and set it all up for me, since I know nothing about computers.  I highly recommend his services.  I was very pleased, he told me to call him if I needed any help.

Frances C.

Frances C

Posted On: Wednesday, March 10, 2010

The sad saga of my fried hard drive and the five weeks of hell I went through with Geek Squad in San Carlos is for another day.
Partly because I had a new, clean hard drive, I was not able to connect to my wireless network after re-installing the operating system.  Faced with the unknown of Craigslist (and I love Craigslist), I called Mike at BAHCS.  He sent his technician Vince out to investigate and fix the problem.
All I can say is Vince was wonderful.  It took longer than expected to discover and rectify the problem (which was not his fault) but he came through and went out of his way to install new anti-virus protection, updated drivers and Service Pack 3.  
In the end, all is well and we are back on line and now have a reliable source for all our IT needs.  Speedy response, expert knowledge and perseverance at a reasonable cost.
Please consider BAHCS for any of your computer and network needs.

Jean M

Posted On: Friday, February 19, 2010

I had a great experience with BAHCS. My computer crashed due to a virus, and Mike was really helpful in diagnosis over the phone. We figured out the problem and came up with a plan for repair quickly. He picked up my computer and it was back, fixed, and upgraded and back to me the same day. Terrific service.

Stuart Ort

Posted On: Tuesday, January 5, 2010

BAHCS is great. Julie, Mike and Will are lifesavers. They methodicaly worked through technical problems others were not able to resolve. Very easy to work with. When scheduling an appointment they always set expectations appropriately and in all the times I have hired them they have been on time and finished their work in a timely manner. Highly recommend.

Dade Donovan
Dr. Dade Donovan, DC

Posted On: Saturday, December 19, 2009

It has been almost a month since I got my new Del from Mike and it works like a charm;! faster speed, preinstalled software, music programs, and so forth; what more could a guy ask for?! Mike has been out here on an urgent basis to fix the wiring which A Better Source's delivery men left in shambles (see my review.) Of course, he was very thorough in running me through the features and operating procedures as he always is. I now have a back up system built into my computer and a USB stick for saving files. He is always avalable via E-mail.  My mother bought a laptop from him which is loaded; he spent a lot of time installing it and showing her how to get maximal use out of it and take care of it. He is what he calls "the computer doctor," responding to peoples' needs promptly. His wife, Julie, is a doll, a jolly Brit to be exact who is always available to schedule appointments and take care of financial issues. FYI, he charges $85.00 an hour, but you can pay $75.00 an hour for prepayed hours which eliminates the constant making out of checks which is a wonderful hustle free elimmen to the experience. Keep up the good work Mike, Julie, and crew!

Brian Schlaefer

Posted On: Saturday, November 7, 2009

I am delighted to finally have someone I can trust with any computer related questions/issues.  Mike was fantastic.  He was available right away (as opposed to what I have faced with other providers I didn't have to wait 5 hours at home two weeks from the date when I called in) and knew exactly what to do to fix the problem.  We went over the allocated time but he never made me feel like he was running out of time.  He not only has the technical expertise but he explains what he's doing and why and is always pleasant and friendly.  Any time I need any additional computer service I will definitely call Mike!

Edda P

Posted On: Thursday, September 24, 2009

Mike and his company have performed admirably.  Mike got our computer working again after it crashed, brought it over to our house, and made several suggestions for our wireless network.  We were so impressed that we had him take a laptop in for repair.  That is the same laptop we took to the Geek Squad at Best Buy.  The Geek Squad reported among other things that it was not possible to get a single key replaced, and never replied to correspondence.  Mike has ordered the new key and found a problem with the battery.  So far, we are very pleased, and intend to have Mike work on other computers and our wireless network to make them even more efficient.

Tim R

Posted On: Sunday, September 6, 2009

I've been working with Mike since about 2003.  He replaced a much higher priced (and not as good) consultant, whom I had to schedule two weeks in advance.
Mike is knowledgeable in all aspects of computers, IT and everything at the cutting edge of cyberspace.  
He is personable, polite, provides service within a reasonable time and ...---keeps me sane.  I highly recommend him and his company. 

Ruth Rymer
Author

http://susannah-a-lawyer.com

Posted On: Friday, August 28, 2009

I run a small business, and, for years, we've been creating work-arounds and patches to make our computers do what we wanted them to.  If not for the wasted time and inevitable human-error, this would be fine.

Well, we finally had a problem that work-arounds couldn't solve - so I called on BAHCS.  Turns out, BAHCS was able to set our systems up in a far more efficient manner - no more wasted time or lost data!  And it didn't cost a fortune!

My initial call to BAHCS was returned within 5 minutes, and Mike was on site the next day.  Their online reservation system is great - imagine: you pick the time, and they show up!  (Hear that Comcast?!?!)

Kyle Vogel
DEEELISH

http://www.deeelishmeals.com

Posted On: Tuesday, August 4, 2009

Business and Home Computer Services (BAHCS) has proven time and time again reliable, professional, efficient and friendly computer service in our home. As teachers, it is essential we stay electronically connected and BAHCS has allowed us to use our time well and stay focused on teaching. Thanks Mike and BAHCS!

Lisa and Kevin Sugar

Posted On: Wednesday, July 22, 2009

Mike provides me with consistent and timely service! He allows me to focus on my business with peace of mind!

Manisha Patel
PAC HR Solutions, Inc.

www.pacbayarea.com

Posted On: Wednesday, July 22, 2009

Mike has consitantly proven himself a both a great resource and a reliable friend who one can count on to rescue one from the sharks of the computer environment.

Judith Buck
A Great Place To Stay

http://www.agreatplacetostay.net

Posted On: Thursday, July 16, 2009

One morning my computer decided it didn't want to do what I wanted it to do. This is always a catastrophe to me, being that I am a complete technophobe. It just so happened, while talking to a good friend of mine she told me about BAHCS. I gave them a call and they sent out there technition (or as I call him the computer Guru)the same day. They gentlemans name was Will and he really knows his way around computer. Will was prompt, polite and patient. He solved the problem quickly and checked out the computer to make sure it was running at it's maximum performance. I've had Will back several times since. He's always on time and has always solved the problem and taught me alot about the way things work and short cuts that will save me time. I'm glad my friend told me about BAHCS and I've told many of my friends about them.

George White
Modern Electric

Posted On: Thursday, July 2, 2009

Finally, a reliable company and technician at that. Mike Menor, who our realter uses all of the time, referred us to him. Like she said, I was having with constantly having internet use on and off, most of the time without it. he is top notch, thoroughly inspecting your system, and troubleshooting, explaining and fixing problems. He does so in plain English. He inspected our modum, checked the status of current programs and software in my computer, and upgraded my Internet brouser, as well as made it so that my computer would reboot properly without any complications. Mike, thanks for my internet back.! He is coming back to install anti virus software and a system that automatically backs up documents without a disc or memory stick. He is also coming back to fix my printer and my parents' laptop which he will essentially cleanup and make faster. There is no other it tech better than Mike and his coworkers. He only charged for an hour even though he was here for an hour-in-a-half which I thought was humble and cool. So, for excellent it and computer troubleshooting and repair, as well as hosting, training, and other it and computer services, Business & Home Computer Services cannot be beat. Keep up the good work Mike and crew.!

Brian S.
Home

Posted On: Wednesday, July 1, 2009

I can highly recommend BAHCS and their IT services. Mike Meanor designed 2 websites for me and has been my IT support for the past 5 years. He has also been so much more than just a IT service provider - helping me out whenever I have a crisis and showing utmost patience with my technological challenges. I have been able to rely on him to solve many issues in a timely and efficient manner. I know I can count on him to keep my business connections up and running.

Helen Selenati
Mid-peninsula DBT & Psychotherapy services

www.selenati.com

Posted On: Monday, June 29, 2009

BAHCS gets our business and home offices up and running quickly whenever we need them and they are always open and encouraging to better our system and website needs.They have been our IT Support for more than five years.

Bob  Santana
Crystal Springs Catering

www.crystalspringscatering.com

Posted On: Thursday, June 18, 2009

I have had the great pleasure of hiring Will at Busn & Home Computer Services to handle an extremely urgent need. Within 24 hours, Will completely rebuilt our laptop which was totally destroyed by a virus. Will came by at work and picked up the laptop, fixed it, and then dropped it off! No one provides this type of service anymore.

Will reinstalled/recovered all of the needed software, added free viral protection, and reset all of the POP configurations etc. The computer works better than before and their cost was $100 less than other quotes.

In our world, there is no other computer technician than Business & Home Computer Services. Thank you so much Will.
 

Michelle D.